Frequently Asked Questions#

TeleTest is a Canadian online healthcare service for patients in Ontario and BC. We offer:

• Lab testing - STIs, cholesterol, diabetes, thyroid, vitamin levels, fertility, hormones, and more. Requisitions are faxed directly to your chosen lab (LifeLabs, Dynacare, or Alpha Labs).
• Prescriptions - for common conditions like acne, eczema, birth control, period delay, hair loss, erectile dysfunction, weight-loss medications, and TRT renewals. Sent directly to your pharmacy.
• Treatment of STIs and outbreaks - we treat confirmed infections when test results come back positive, and we also offer immediate empirical treatment for chlamydia, gonorrhea, and trichomoniasis if you've had a known exposure or have symptoms. We can also prescribe antiviral treatment for active herpes (HSV) outbreaks.

You complete a short intake from your phone or laptop, a clinician reviews it, and your requisition or prescription is sent the same day in most cases. The full list of what we offer is in the What we test and treat section below.

• Fast clinician review. About 90% of intakes are reviewed within 90 minutes of submission during regular hours, often the same day.
• Same-day access. No waiting at a walk-in clinic or trying to book your family doctor for routine testing.
• From your phone or laptop. Complete the intake, review your results, and message a clinician without leaving home.
• Confidential. Your family doctor is not informed about your visit unless you explicitly ask us to share results.
• Sent directly to your lab and pharmacy. Unlike other telemedicine clinics that give you a PDF to download and print, we fax your lab requisition directly to your chosen lab (LifeLabs, Dynacare, or Alpha Labs) and your prescription directly to your chosen pharmacy. You can still download a copy if you want one - but you don't need to handle any paperwork yourself.
• Most lab tests are covered under your provincial health plan when clinically indicated. You only pay out of pocket for uninsured tests.

Yes. TeleTest has provided care to thousands of patients across Canada since we were founded in 2021. Our clinicians are licensed with their provincial regulator (CPSO and CNO in Ontario; CPSBC and BCCNM in BC), and we operate under the same clinical and privacy standards as any other Canadian healthcare service.

1. Pick a test or treatment and check out. Choose a panel on teletest.ca, complete a short eligibility assessment, and pay the consultation fee.

2. Complete your medical history. A brief survey about your symptoms, current medications, and health background. Takes a few minutes.

3. A clinician reviews your intake. A provincially licensed physician or nurse practitioner reads everything you submitted. Your lab requisition or prescription appears in your secure portal, usually the same day.

4. Respond in the portal. You'll see one of these options:

• Confirm intake history - releases your order immediately. Prescriptions go to your pharmacy by fax; lab requisitions go to your chosen lab (LifeLabs, Dynacare, or Alpha Labs). You can also download a copy.
• Edit intake history - if you need to fix something you wrote, change it and resubmit.
• Start a real-time chat - if you have questions before releasing the order, open a real-time text chat with the clinician (available for every consultation).

5. Visit a lab or pick up your prescription. You can walk in or book an appointment at any lab in Ontario or BC. Pharmacies typically process the fax in 30-45 minutes.

6. Results arrive in the portal. You'll get an email notification when each result is ready. We follow up directly if anything is abnormal.

TeleTest is available to anyone 18 years or older who is physically located in Ontario or BC at the time of their consultation. This includes residents, visitors, and international students.

You don't need to be a Canadian citizen. You also don't need a provincial health card - though if you have one, most lab tests are covered. Without one, the lab will bill you directly for the testing.

Your lab requisitions and prescriptions are intended for use at pharmacies and labs in Ontario or BC. Outside those provinces, you'd need to find a clinician there.