How do I get a prescription after my test results?
Schedule a messaging conversation with a doctor at your appointment time. The doctor will fax any necessary prescriptions to your pharmacy.
Is it possible to get a prescription before getting the lab results?
TeleTest physicians only provide medications prior to testing if you have symptoms or have had a confirmed exposure. If either of these apply to you, you can request medication at the time of your consultation.
How soon can I pick up my prescription once it's prescribed?
Please wait 30-45 minutes before contacting the pharmacy to confirm they have received the fax. If this is your first time reaching out to the pharmacy, let the staff know that you are a new patient and provide the approximate time the prescription was sent from our portal.
It's helpful to specifically ask them to check their fax machine, as staff may sometimes only check their system and may incorrectly inform patients that the prescription was not received.
Does TeleTest ship prescriptions?
We do NOT ship prescriptions directly to your home but some can offer this service.
Your prescription is sent to your preferred pharmacy address where you can pick up your medication . If you don't have one, you can use our pharmacy finder to find one close to your home.
Note: You may need to check with your local pharmacy to see if they offer home delivery for prescriptions, as some pharmacies provide this service to their customers.
What pharmacies deliver to my home?
We can send your prescription to any pharmacy to deliver your prescription. We've included a few options for online pharmacies, but you do not need to use these providers. Importantly, most local pharmacies offer a delivery program.
Pocket Pills
Pillway
Pharmex
Telus Virtual Pharmacy
Mednow
Well.ca
What medications do you prescribe?
We prescribe various medications, including, birth control, and asthma puffers, among others that is listed in the website. However, TeleTest physicians do not prescribe medications listed .
Can I get a copy of my prescription?
Our system is designed to send a digital copy of your prescription. However, at this time, prescriptions are not available for direct download through the patient portal.
Currently, prescriptions can only be faxed directly to pharmacies located in Ontario, Canada. Our team is actively working on making the digital download option available to patients in the future.
What if my pharmacy didn’t receive my prescription?
Can I change the pharmacy for my prescription or get a prescription while traveling?
Yes, you can update us with a new pharmacy address for your prescription. For travel-related prescriptions, like delaying periods, arrange a chat with a doctor to discuss your needs.
Can I get vaccinations through TeleTest, and what are the costs if I don’t have a Health Card?
Alternatively, you can visit a walk-in clinic for vaccination and its administration. Please note that without a health card, walk-in clinics may charge a service fee, which you would need to confirm directly with the clinic.
For exact vaccine pricing, please contact your preferred pharmacy directly, as costs may vary.
Can I discuss heart rate issues related to my medication with TeleTest doctors?
If you're having heart symptoms, it's best to go to the emergency room. Our doctors can’t provide guidance without examining you. A doctor there can advise you on your medication after an exam.
Can I receive antibiotics for a fever, cold, sore throat or flu- like symptoms through your service?
Currently, our service does not provide antibiotics for fever, cold, sore throats. Antibiotics are only available for conditions confirmed by positive test results through our testing process. For fever, cold, sore throat treatment and evaluation, we advise seeking the expertise of a healthcare provider, such as visiting a walk-in clinic or consulting with your family doctor, who can assess your symptoms and recommend the most appropriate care.
Can I get a copy of my prescription?
Our system is designed to send digital copies of prescriptions directly to pharmacies and does not produce a copy to send directly to the patient at this time.
If you require a prescription copy for insurance purposes, you can request a medication record from your pharmacist.
If your prescribed medication is not available at your pharmacy, your pharmacist can transfer the prescription to a compounding pharmacy or another pharmacy of your choice where the medication is available. You just need to request the transfer directly with the pharmacist.
I do not want my medications delivered to my home. Can I pick up the prescription?
TeleTest does NOT ship prescriptions directly to your home.
After your consultation, if the prescription is authorized:
You will be asked to select a pharmacy where the prescription will be faxed.
Once the prescription is sent, you will need to pick up your medication directly from the selected pharmacy.
Will I be notified by the pharmacy when my prescription is ready?
Most pharmacies don’t call when a prescription is ready, so you’ll need to check with them directly. Some may send a text, email, or phone call, but this isn’t guaranteed.
To be safe, wait 30-45 minutes before calling the pharmacy to confirm they’ve received the fax. If it’s your first time reaching out, let them know you’re a new patient and share the approximate time your prescription was sent.
It’s also a good idea to ask them to check their fax machine, as prescriptions may not always show up in their system right away.
If you encounter any issues, feel free to reach out to us for assistance.
Will I receive a prescription for treatment after getting my test results?
TeleTest only follows up on abnormal results. If your test results are abnormal, you will be notified via the portal with a link to schedule a follow-up consultation.
If your results are normal but you are still experiencing symptoms after consulting with a TeleTest physician, we recommend seeking an in-person evaluation from a local physician, as a physical examination might be necessary.
You also have the option to schedule another TeleTest consultation for further guidance before an in-person visit. To do so, you will need to:
Complete the checkout process on our website.
Provide an updated intake history.
Please note that you may not be reconnected with the same physician as before. During your follow-up consultation, the doctor may:
Prescribe medication, if appropriate.
Recommend an in-person evaluation if necessary.
I was prescribed a medication, but I don’t think it’s working for me. Can I get an alternative prescription from the doctor?
Once a consultation with a physician is completed, our system does not allow follow-up with the same physician. This includes requests for a different or alternative medication.
If you would like to request a new prescription or explore other treatment options, you will need to submit a new consultation request. This process involves:
Selecting a new test panel
Completing an updated intake history
Booking a new consultation time
Please note: You may not be reconnected with the same physician you originally spoke with.
PRESCRIPTION RENEWALS
What should I do to get my prescription renewed?
When your prescription renewal is due, you will need to complete a new consultation request. To do so:
Select the appropriate prescription renewal panel from the available categories on our website.
Complete the intake history as part of the consultation request.
The doctor will review your intake and either authorize the prescription or, if further clarification is needed, a link to schedule an appointment will appear in your portal.
Book a consultation time if a follow-up is required.
Please note:
TeleTest does not automatically renew prescriptions upon receiving requests from pharmacies. A new consultation is required for each renewal.
TeleTest currently only prescribe medications that is listed in the website.
Can the doctor send a prescription renewal to the pharmacy?
To renew a prescription, please note that once you complete a consultation with a physician, our system does not allow you to access the same physician for follow-up requests, including medication renewals.
To request a prescription renewal, you will need to initiate a new consultation request. This involves selecting a new test panel, completing the intake history, and booking another consultation. Please be aware that you may not be connected with the same physician you originally consulted with during this process.
Why do I need to pay to have my prescription renewed?
At TeleTest, we provide episodic care, which is similar to the service you would receive at an emergency room or a walk-in clinic. This means that we do not establish an ongoing relationship with our patients beyond the initial consultation. Each visit or consultation, including prescription renewals, is treated as a separate service, which incurs a fee. This charge covers the costs associated with the new consultation and the time our healthcare providers spend reviewing your case and ensuring that the renewed prescription is still the best option for your health needs.
If you are looking to avoid this fee, you have the option to seek prescription renewal through a walk-in clinic, where such charges might not apply.
I had a prescription sent to a pharmacy a while ago. Can you send a refill to a different pharmacy now?
If your current pharmacy has any remaining refills, you can contact them directly and ask them to transfer the prescription to your preferred pharmacy.
If there are no remaining refills on the prescription sent previously, you will need to book a new consultation through our website and complete the checkout process. After the consultation, you can select a new pharmacy where the prescription will be sent.
What medications are NOT prescribed by TeleTest?
We do not currently prescribe the following medications:
1. Amphetamines
Generic name
Brand name
Methylphenidate
Ritalin
Concerta
Metadate
Methylin
Daytrana
Quillivant XR
Aptensio XR
Ritalin LA
Biphentin
Amphetamine/Dextroamphetamine
Adderall
Adderall XR
Mydayis
Lisdexamfetamine
Vyvanse
2. Sedatives
Generic Name
Brand name
Fluoxetine
Prozac
Sarafem
Selfemra
Rapiflux
Sertraline
Zoloft
Escitalopram
Cipralex
Citalopram
Celexa
3. Anti-depressants
Generic Name
Brand name
Risperidone
Risperdal
Risperdal Consta
Brexpiprazole
Rexulti
Aripiprazole
Abilify
Abilify Maintena
Quetiapine
Seroquel
Seroquel XR
4. Specific oral acne medications
Generic Name
Brand name
Isotretinoin
Accutane
Clarus
Epuris
Absorica
Accutane Roche
5. Asthma/Eczema/Psoriasis oral medications
Generic Name
Brand name
Prednisone
Deltasone
Rayos
Prednicot
Sterapred
Sterapred DS
Meticorten
6. Infectious disease
Generic Name
Brand name
Ivermectin
Stromectol
All antibiotics for sinus, chest, or ear infections
Generic Name
Brand name
Amoxicillin
Amoxil
Apo-Amoxi
Teva-Amoxicillin
Mylan-Amoxicillin
Clarithromycin
Biaxin
Biaxin XL
Azithromycin
Zithromax
Zmax SR
AzaSite
Cefuroxime
Ceftin
Levofloxacin
Levaquin
Medications TeleTest can renew but cannot initiate(i.e. prescribe to you for the first time)
1. Blood Pressure medications
Generic Name
Brand name
Amlodipine
Norvasc
Lisinopril
Zestril
Prinivil
Losartan
Cozaar
Metoprolol
Lopressor
Betaloc
Ramipril
Altace
Hydrochlorothiazide (HCTZ)
Microzide
Apo-Hydro
Valsartan
Diovan
Bisoprolol
Monocor
Telmisartan
Micardis
Atenolol
Tenormin
2. Gout Medication
Generic Name
Brand name
Allopurinol
Zyploprim
It can take a little time for pharmacies to process faxed prescriptions. If there's a delay, contact us at , and we can re-fax or follow up with the pharmacy.
TeleTest can issue the prescription for vaccinations, but we do not administer vaccines directly. You can select the appropriate vaccination panel through our . Once the prescription is issued and faxed, the vaccines can be administered by a pharmacist.
