# Prescriptions

<details>

<summary>How do I get a prescription after my test results?</summary>

Schedule a messaging conversation with a doctor at your appointment time. The doctor will fax any necessary prescriptions to your pharmacy.

</details>

<details>

<summary><strong>Is it possible to get a prescription before getting the lab results?</strong></summary>

TeleTest physicians only provide medications prior to testing if you have symptoms or have had a confirmed exposure. If either of these apply to you, you can request medication at the time of your consultation.

</details>

<details>

<summary>How soon can I pick up my prescription once it's prescribed?</summary>

Please wait **30-45 minutes** before contacting the pharmacy to confirm they have received the fax. If this is your first time reaching out to the pharmacy, let the staff know that you are a new patient and provide the approximate time the prescription was sent from our portal.

It's helpful to specifically ask them to check their **fax machine**, as staff may sometimes only check their system and may incorrectly inform patients that the prescription was not received.

</details>

<details>

<summary>Does TeleTest ship prescriptions?</summary>

1. We do NOT ship prescriptions directly to your home but some [online pharmacies](https://docs.teletest.ca/master/teletest-support-faq/prescriptions#what-pharmacies-deliver-to-my-home) can offer this service.
2. Your prescription is sent to your preferred pharmacy address where you can pick up your medication . If you don't have one, you can use our pharmacy finder to find one close to your home.

**Note:** You may need to check with your local pharmacy to see if they offer home delivery for prescriptions, as some pharmacies provide this service to their customers.

</details>

<details>

<summary>What pharmacies deliver to my home?</summary>

We can send your prescription to any pharmacy to deliver your prescription. We've included a few options for **online pharmacies**, but you do not need to use these providers. Importantly, most local pharmacies offer a delivery program.

1. Pocket Pills
2. Pillway
3. Pharmex
4. Telus Virtual Pharmacy
5. Mednow
6. Well.ca

</details>

<details>

<summary>What medications do you prescribe?</summary>

We prescribe various medications, including, birth control, and asthma puffers, among others that is listed in the website. However, TeleTest physicians do not prescribe medications listed [here](https://docs.teletest.ca/master/teletest-support-faq/prescriptions#what-medications-are-not-prescribed-by-teletest).

</details>

<details>

<summary>Can I get a copy of my prescription?</summary>

Our system is designed to send a **digital copy of your prescription**. However, at this time, prescriptions are not available for direct download through the patient portal.

Currently, prescriptions can **only be&#x20;*****faxed*****&#x20;directly to pharmacies** located in Ontario, Canada. Our team is actively working on making the digital download option available to patients in the future.

</details>

<details>

<summary>What if my pharmacy didn’t receive my prescription?</summary>

It can take a little time for pharmacies to process faxed prescriptions. If there's a delay, contact us at <support@teletest.dev> , and we can re-fax or follow up with the pharmacy.

</details>

<details>

<summary>Can I change the pharmacy for my prescription or get a prescription while traveling?</summary>

Yes, you can update us with a new pharmacy address for your prescription. For travel-related prescriptions, like delaying periods, arrange a chat with a doctor to discuss your needs.

</details>

<details>

<summary>Can I get vaccinations through TeleTest, and what are the costs if I don’t have a Health Card?</summary>

TeleTest can **issue the prescription for vaccinations**, but we do **not administer** vaccines directly. You can select the appropriate vaccination panel through our [website](https://teletest.ca/app/care/vaccination/). Once the prescription is issued and faxed, the vaccines can be administered by a pharmacist.

Alternatively, you can visit a walk-in clinic for vaccination and its administration. Please note that without a health card, walk-in clinics may charge a service fee, which you would need to confirm directly with the clinic.

For exact vaccine pricing, please contact your preferred pharmacy directly, as costs may vary.

</details>

<details>

<summary>My prescription is issued for 3 months. Do I have to pick up the full supply at once, or can I get smaller quantities (like 1 month at a time)?</summary>

Even if your prescription is written for a 3-month supply, most pharmacies dispense only **about 4 weeks at a time**.

* This is standard practice for pharmacies in Ontario.
* You can usually arrange with the pharmacy to pick up smaller amounts (such as monthly).
* Your prescription will remain valid until the full course is dispensed.
* No revision of the prescription is required for the pharmacy to dispense in smaller intervals.

</details>

<details>

<summary>Can I discuss heart rate issues related to my medication with TeleTest doctors?</summary>

If you're having heart symptoms, it's best to go to the emergency room. Our doctors can’t provide guidance without examining you. A doctor there can advise you on your medication after an exam.

</details>

<details>

<summary><strong>Can I receive antibiotics for a fever, cold, cough, sore throat or flu- like symptoms through your service?</strong></summary>

Currently, our service does not provide antibiotics for fever, cold, cough or sore throats. Antibiotics are only available for conditions confirmed by positive test results through our testing process. For fever, cold, cough, sore throat treatment and evaluation, we advise seeking the expertise of a healthcare provider, such as visiting a walk-in clinic or consulting with your family doctor, who can assess your symptoms and recommend the most appropriate care.

</details>

<details>

<summary><strong>Can I get a copy of my prescription?</strong></summary>

Our system is designed to send digital copies of prescriptions directly to pharmacies and does not produce a copy to send directly to the patient at this time.

If you require a prescription copy for insurance or travel purposes, you can request a **medication record** from your pharmacist.

If your prescribed medication is not available at your pharmacy, your pharmacist can transfer the prescription to a compounding pharmacy or another pharmacy of your choice where the medication is available. You just need to request the transfer directly with the pharmacist.

</details>

<details>

<summary>I do not want my medications delivered to my home. Can I pick up the prescription?</summary>

TeleTest does **NOT** ship prescriptions directly to your home.

After your consultation, if the prescription is authorized:

1. You will be asked to **select a pharmacy** where the prescription will be faxed.
2. Once the prescription is sent, you will need to **pick up your medication** directly from the selected pharmacy.

</details>

<details>

<summary>Will I be notified by the pharmacy when my prescription is ready?</summary>

Most pharmacies **don’t call** when a prescription is ready, so you’ll need to check with them directly. Some may send a text, email, or phone call, but this isn’t guaranteed.

To be safe, wait **30-45 minutes** before calling the pharmacy to confirm they’ve received the fax. If it’s your first time reaching out, let them know you’re a **new patient** and share the approximate time your prescription was sent.

It’s also a good idea to **ask them to check their fax machine**, as prescriptions may not always show up in their system right away.

If you encounter any issues, feel free to reach out to us for assistance.

</details>

<details>

<summary>Will I receive a prescription for treatment after getting my test results?</summary>

TeleTest **only follows up on abnormal results**. If your test results are **abnormal**, you will be notified via the portal with a link to schedule a follow-up consultation.

If your results are **normal** but you are still experiencing symptoms after consulting with a TeleTest physician, we recommend seeking an **in-person evaluation** from a local physician, as a **physical examination might be necessary**.

You also have the option to schedule another **TeleTest consultation** for further guidance before an in-person visit. To do so, you will need to:

1. **Complete the checkout process** on our website.
2. **Provide an updated intake history.**

Please note that you may not be reconnected with the same physician as before. During your **follow-up consultation**, the doctor may:

* **Prescribe medication**, if appropriate.
* **Recommend an in-person evaluation** if necessary.

</details>

<details>

<summary>I was prescribed a medication, but I don’t think it’s working for me. Can I get an alternative prescription from the doctor?</summary>

Once a consultation with a physician is completed, our system does **not** allow follow-up with the same physician. This includes requests for a different or alternative medication.

If you would like to request a new prescription or explore other treatment options, you will need to submit a **new consultation request**. This process involves:

* Selecting a new test panel
* Completing an updated intake history
* Booking a new consultation time

Please note: You may not be reconnected with the same physician you originally spoke with.

</details>

<details>

<summary>Can TeleTest send a prescription to a pharmacy outside of Ontario or overseas?</summary>

No. TeleTest prescriptions can only be issued and sent **within Ontario, Canada**. We’re unable to send prescriptions to pharmacies outside of the province or internationally.

If you’re currently out of the country and need a prescription, please visit a **local walk-in clinic** where you are currently staying for assessment and treatment.

</details>

<details>

<summary><strong>Can I use my insurance(direct billing) for my prescription request?</strong></summary>

TeleTest charges for **access to messaging a physician** (real-time chat or via Secure Mail). Once the payment is completed you will receive a receipt to obtain reimbursement from the insurance company and we do not offer direct billing. This fee does not cover the medication costs.

Once your prescription is issued, you can choose to:

* Have it **delivered** **through TeleTest’s pharmacy partner,** or
* Send it to a **local pharmacy** **for pickup**.

If you choose **delivery through TeleTest’s pharmacy partner**, you will receive a **receipt** that you can use to **submit a claim for reimbursement** to your insurance provider. Please note that **direct billing is not available** for delivery orders.

If you wish to use **direct billing**, please select **pickup from a local pharmacy**. You’ll need to confirm directly with the pharmacy whether they offer **direct billing** for your insurance plan.

</details>

<details>

<summary>I changed my mind and want to pick up my prescription from a different pharmacy. What should I do?</summary>

Pharmacies can transfer prescriptions between locations. If your prescription was originally sent to **Pharmacy A**, but you prefer to pick it up from **Pharmacy B**, simply contact Pharmacy B and ask them to request a **prescription transfer** from Pharmacy A.

The pharmacist at Pharmacy B will take care of the transfer for you.

</details>

### PRESCRIPTION RENEWALS

<details>

<summary>What should I do to get my prescription renewed?</summary>

When your prescription renewal is due, you will need to complete a new consultation request. To do so:

1. **Select the appropriate prescription renewal panel** from the available categories on our website.
2. **Complete the intake history** as part of the consultation request.
3. **The doctor will review your intake** and either authorize the prescription or, if further clarification is needed, a link to schedule an appointment will appear in your portal.
4. **Book a consultation time** if a follow-up is required.

**Please note:**

* **TeleTest does not automatically renew prescriptions** upon receiving requests from pharmacies. A new consultation is required for each renewal.
* TeleTest currently *only* prescribe medications that is listed in the website.

</details>

<details>

<summary>Can the doctor send a prescription renewal to the pharmacy?</summary>

To renew a prescription, please note that once you complete a consultation with a physician, our system does not allow you to access the same physician for follow-up requests, including medication renewals.

To request a prescription renewal, you will need to initiate a new consultation request. This involves selecting a new prescription panel, completing the intake history, and booking another consultation, if required. Please be aware that you may not be connected with the same physician you originally consulted with during this process.

</details>

<details>

<summary>I was prescribed a medication, but I’d like a dosage change. Can the doctor issue a new prescription?</summary>

Yes - dosage changes can be requested, but they must be reviewed and approved by one of our doctors.

TeleTest physicians provide episodic care, similar to what you would experience at your local walk-in clinic and prescription changes cannot be done outside of a consultation.

You will need to complete a new consultation request. To do so:

1. **Select the appropriate prescription panel** from the available categories on our website.
2. **Complete an updated intake history** as part of the consultation request.
3. **The doctor will review your intake** and either authorize the prescription or, if further clarification is needed, a link to schedule an appointment will appear in your portal.
4. **Book a consultation time** if a follow-up is required.

</details>

<details>

<summary><strong>Why do I need to pay  to have my prescription renewed?</strong></summary>

At TeleTest, we provide episodic care, which is similar to the service you would receive at an emergency room or a walk-in clinic. This means that we do not establish an ongoing relationship with our patients beyond the initial consultation. Each visit or consultation, including prescription renewals, is treated as a separate service, which incurs a fee. This charge covers the costs associated with the new consultation and the time our healthcare providers spend reviewing your case and ensuring that the renewed prescription is still the best option for your health needs.

If you are looking to avoid this fee, you have the option to seek prescription renewal through a walk-in clinic, where such charges might not apply.

</details>

<details>

<summary>I had a prescription sent to a pharmacy a while ago. Can you send a refill to a different pharmacy now?</summary>

If your current pharmacy has any remaining refills, you can contact them directly and ask them to transfer the prescription to your preferred pharmacy.

If there are no remaining refills on the prescription sent previously, you will need to book a new consultation through our website and complete the checkout process. After the consultation, you can select a new pharmacy where the prescription will be sent.

</details>

## Pharmacy Issues

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<summary>My pharmacy doesn’t stock my medication. What should I do?</summary>

1. You can request a substitute medication by emailing our support team or sending us a message through the **Contact Us** form in your portal.
2. Pharmacies in Ontario may have different suppliers based on their agreements with drug manufacturers. For example, Rexall, Shoppers Drug Mart, and Pharmasave may carry different medications. If one pharmacy does not have your medication, another may have it in stock.

You can contact pharmacies in your area to check availability. If another pharmacy has your medication or can order it, you can ask them to request a transfer of your prescription from the original pharmacy where TeleTest sent it.

If you need further assistance, please email **<support@teletest.dev>**.

</details>

<details>

<summary>Can I obtain a copy of the prescription if the medication is not available at my pharmacy or is on back order?</summary>

Our system is designed to send a digital copy of the prescription, and we are working on making this accessible to you. In the meantime, here are the steps you can take:

1. **Try Different Pharmacies:** Check with multiple pharmacies to see if they have your medication in stock.
2. **Request a Transfer:** If you find a pharmacy that has the medication, you can ask them to contact the original pharmacy where we sent your prescription and request a transfer.
3. **Direct Fax from Us:** Alternatively, once you find a pharmacy that can fill your prescription, share their details with us and we can fax a copy of your prescription directly to them.

</details>

<details>

<summary><strong>What should I do if the medication prescribed is not available at my pharmacy?</strong></summary>

Pharmacies can transfer prescriptions between locations. If your prescription was sent to Pharmacy A and they do not have your medication, but Pharmacy B does, you can ask Pharmacy B to contact Pharmacy A and request a transfer of your prescription. The pharmacist at Pharmacy B will handle this process for you.

</details>

***

## What medications are NOT prescribed by TeleTest?

We do not currently prescribe the following medications:

### 1. Amphetamines

| Generic name                  | Brand name                                                                                                                                                                                                                                                                                                 |
| ----------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Methylphenidate               | <p><strong>Ritalin</strong></p><p><strong>Concerta</strong></p><p><strong>Metadate</strong></p><p><strong>Methylin</strong></p><p><strong>Daytrana</strong></p><p><strong>Quillivant XR</strong></p><p><strong>Aptensio XR</strong></p><p><strong>Ritalin LA</strong></p><p><strong>Biphentin</strong></p> |
| Amphetamine/Dextroamphetamine | <p><strong>Adderall</strong></p><p><strong>Adderall XR</strong></p><p><strong>Mydayis</strong> </p>                                                                                                                                                                                                        |
| Lisdexamfetamine              | **Vyvanse**                                                                                                                                                                                                                                                                                                |

### **2. Sedatives**

<table><thead><tr><th width="372">Generic Name</th><th width="294">Brand name</th></tr></thead><tbody><tr><td>Fluoxetine</td><td><p><strong>Prozac</strong></p><p><strong>Sarafem</strong> </p><p><strong>Selfemra</strong> </p><p><strong>Rapiflux</strong></p></td></tr><tr><td>Sertraline</td><td><strong>Zoloft</strong></td></tr><tr><td>Escitalopram</td><td><strong>Cipralex</strong></td></tr><tr><td>Citalopram</td><td><strong>Celexa</strong></td></tr></tbody></table>

### 3. Anti-depressants

| Generic Name  | Brand name                                                                |
| ------------- | ------------------------------------------------------------------------- |
| Risperidone   | <p><strong>Risperdal</strong></p><p><strong>Risperdal Consta</strong></p> |
| Brexpiprazole | **Rexulti**                                                               |
| Aripiprazole  | <p><strong>Abilify</strong></p><p><strong>Abilify Maintena</strong></p>   |
| Quetiapine    | <p><strong>Seroquel</strong></p><p><strong>Seroquel XR</strong></p>       |

### 4. Specific oral acne medications

| Generic Name | Brand name                                                                                                                                                         |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Isotretinoin | <p><strong>Accutane</strong></p><p><strong>Clarus</strong></p><p><strong>Epuris</strong></p><p><strong>Absorica</strong></p><p><strong>Accutane Roche</strong></p> |

### 5. Asthma/Eczema/Psoriasis oral medications

| Generic Name | Brand name                                                                                                                                                                                             |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Prednisone   | <p><strong>Deltasone</strong></p><p><strong>Rayos</strong></p><p><strong>Prednicot</strong></p><p><strong>Sterapred</strong></p><p><strong>Sterapred DS</strong></p><p><strong>Meticorten</strong></p> |

### 6. Infectious disease

| Generic Name | Brand name     |
| ------------ | -------------- |
| Ivermectin   | **Stromectol** |

#### All antibiotics for sinus, chest, or ear infections

| Generic Name   | Brand name                                                                                                                                       |
| -------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |
| Amoxicillin    | <p><strong>Amoxil</strong></p><p><strong>Apo-Amoxi</strong></p><p><strong>Teva-Amoxicillin</strong></p><p><strong>Mylan-Amoxicillin</strong></p> |
| Clarithromycin | <p><strong>Biaxin</strong></p><p><strong>Biaxin XL</strong></p>                                                                                  |
| Azithromycin   | <p><strong>Zithromax</strong></p><p><strong>Zmax SR</strong></p><p><strong>AzaSite</strong></p>                                                  |
| Cefuroxime     | **Ceftin**                                                                                                                                       |
| Levofloxacin   | **Levaquin**                                                                                                                                     |

***

## Medications TeleTest can renew but cannot initiate(i.e. prescribe to you for the first time)

### 1. Blood Pressure medications

| Generic Name               | Brand name                                                         |
| -------------------------- | ------------------------------------------------------------------ |
| Amlodipine                 | **Norvasc**                                                        |
| Lisinopril                 | <p><strong>Zestril</strong></p><p><strong>Prinivil</strong></p>    |
| Losartan                   | **Cozaar**                                                         |
| Metoprolol                 | <p><strong>Lopressor</strong></p><p><strong>Betaloc</strong></p>   |
| Ramipril                   | **Altace**                                                         |
| Hydrochlorothiazide (HCTZ) | <p><strong>Microzide</strong></p><p><strong>Apo-Hydro</strong></p> |
| Valsartan                  | **Diovan**                                                         |
| Bisoprolol                 | **Monocor**                                                        |
| Telmisartan                | **Micardis**                                                       |
| Atenolol                   | **Tenormin**                                                       |

### 2. Gout Medication

| Generic Name | Brand name    |
| ------------ | ------------- |
| Allopurinol  | **Zyploprim** |