Payment#

The consultation fee is shown on each test or treatment panel on teletest.ca before you check out.

What the fee covers: access to a secure messaging consultation with a provincially licensed clinician (physician or nurse practitioner). The clinician reviews your intake, issues a lab requisition or prescription if appropriate, and follows up on abnormal results.

What the fee does NOT cover:

• Lab test costs - most lab tests are covered by your provincial health plan when you have a valid health card (OHIP in Ontario, BC Services Card in BC). Some tests are uninsured (marked with a $ sign on the panel) and require out-of-pocket payment at the lab.
• Medication costs - prescriptions are paid for at the pharmacy, either out of pocket or through your drug plan.

The approximate cost of uninsured blood tests and tests for patients without a provincial health card is listed here.

For information on subscription and test-pack pricing (recurring testing or bundled panels), see Subscriptions & Test Packs.

We accept all major credit and debit cards through our secure online checkout:

• Visa, Mastercard, and American Express
• Debit cards with Visa or Mastercard logos
• Apple Pay and Google Pay (on supported devices)
• Health Spending Account (HSA) cards that operate on the Visa or Mastercard networks

We do not accept cash, cheque, or Interac e-Transfer.

A few common reasons and fixes:

1. Check the basics. Confirm the card number, expiry date, CVV, and the billing postal code you entered. A single mistyped digit will cause a decline.
2. Try a different card. If your card has a low limit, a recent fraud alert, or geographic restrictions, switching to another card often works.
3. Contact your card issuer. Some banks flag virtual healthcare charges as unusual and require your authorization before approving the transaction. A quick call to the number on the back of your card usually resolves this.
4. Try a different payment method. Apple Pay, Google Pay, or a different card are good alternatives.
5. Still stuck? Use our contact form and we can help troubleshoot.

Yes. Each test or treatment panel is paid for individually. The consultation fee covers a single intake review and consultation with a clinician for that panel.

No. The fee for each panel is fixed regardless of how many individual tests are included. The fee pays for the clinician consultation, not for the tests themselves.

Some tests within a panel may be uninsured (marked with a $ sign). You pay the lab directly for those tests at the time of your visit.

On each test panel page, individual tests that are uninsured under provincial health plans are marked with a $ symbol. These tests require out-of-pocket payment to the lab. You can see the approximate cost of uninsured tests here.

If you have private insurance or a Health Spending Account (HSA), uninsured tests may be reimbursable - check with your insurer.

This usually happens if you accidentally start the intake process a second time. Don't pay again. Instead, log into your portal and continue the consultation you already paid for - look for the green action banner showing your in-progress order.

If you've already been charged twice, use our contact form and we'll refund the duplicate charge.

The TeleTest fee pays for the clinician's review and consultation. Whether a refund is possible depends on how far through the process you are:

• Before the clinician reviews your intake: Full refund available. Use our contact form to request it.
• After the clinician has reviewed your intake but before your requisition or prescription is issued: A direct refund isn't available - the clinician has already done the review work. We can issue store credit to your TeleTest account, usable toward any future test or prescription panel.
• After your requisition or prescription has been issued: Refunds are not available. The consultation is considered fulfilled. Your lab requisition is valid for 6 months from the issue date, so you can use it later if your plans change.
• Duplicate charges: Always refundable - use our contact form.

• Caught it before the consultation: Use our contact form right away. If your intake hasn't been reviewed yet, we can issue store credit so you can select the correct panel without paying twice.
• Caught it after the consultation: Unfortunately, the consultation is considered fulfilled and a refund isn't possible. You'll need to start a new consultation request with the correct panel.

Once your requisition or prescription has been issued, we're unable to offer a refund. The fee covers the consultation service, which has been completed by that point.

Your lab requisition is valid for 6 months - you can hold onto it and use it later if your plans change.

If your intake has been reviewed by a clinician but you request a refund before completing the consultation, we issue store credit rather than a direct refund. The clinician has already done the review work that the fee pays for.

Store credit is good toward any future TeleTest test or prescription panel and doesn't expire.

Our clinical team reviews every intake. An intake is cancelled with a full refund if any of the following apply:

1. Wrong panel. The panel you chose doesn't match the reason for your visit (e.g., STI panel selected but you're asking about diabetes testing).
2. Needs in-person assessment. Some symptoms can't be safely assessed virtually - including abdominal or pelvic pain, chest pain, fever with vomiting, and similar concerns that need a physical examination.
3. Duplicate panel. You recently completed the same panel and don't need a repeat consultation yet.
4. Testing not available. The testing you requested isn't currently offered by TeleTest.
5. Eligibility criteria not met. For example, selecting our PED panel without being on performance-enhancing drugs.
6. Prescribing criteria not met. Based on your intake history, the medication you requested isn't appropriate.

The most common cancellation reason is #2 (needs in-person assessment). TeleTest provides high-quality, evidence-based virtual care, but many concerns genuinely need a physical exam. In those cases, we recommend visiting a walk-in clinic, urgent-care centre, or your family doctor.

Most private insurance plans and HSAs cover virtual medical consultations. After your consultation, you can generate a receipt or insurance invoice from the patient portal (see the next accordion) and submit it to your insurer for reimbursement.

Note: We don't currently offer direct billing to insurance providers - you pay TeleTest up front and submit a claim to your insurer afterward.

1. Log in to your TeleTest patient portal.
2. Go to the Billing tab. You'll see your order history.
3. Click the three-dot menu next to the order you want.
4. Choose Generate Insurance Invoice or Stripe Receipt.
5. The invoice will be available to download immediately.

TeleTest's secure messaging consultations are not covered by any Canadian provincial health plan (OHIP, MSP, etc.). The TeleTest fee pays for the clinician's review and consultation.

The good news: your provincial health plan still covers the cost of most lab tests when they're medically indicated. Some testing (e.g., Vitamin D, T3, T4) is uninsured and you'll pay separately at the lab. These uninsured tests are marked with a $ sign on the panel before you check out.

If you want a consultation covered under your provincial health plan, you'd need to visit a walk-in clinic or your family doctor in person.