Payment

Why am I being asked to pay again?

This might happen if you accidentally go through the intake process again. Remember, once you select a test panel, pay, and complete your health history, you just need to chat with a doctor to get your lab requisition or prescription.

Why was I charged again for STD testing?

If this happens, don’t check out again. Log in and schedule a doctor's appointment via the messaging tab. If you paid for the same service twice by accident, email us at [e-mail] and we can provide a refund.

Do I need to pay separately for each test?

Yes, each panel is paid for individually.

Can I get a refund for a double charge?

Yes, email us at [e-mail], and we'll issue a refund for the duplicate charge.

If I misunderstood the TeleTest service and prefer to cancel, can I get a refund?

Yes, we can process a refund. However, please note that refunds are not available after you have completed the intake conversation and received lab requisition or prescription from the doctor.

Can I get a refund if I decide to see my family doctor instead?

Once we've issued the lab requisition, we're unable to offer refunds. But don't worry, your requisition is valid for 6 months and can be accessed anytime through the portal for future use.

Can I get a refund if I have already had a consultation and the requisition was issued?

We understand that plans can change. However, once a consultation is completed and a requisition is issued, we are unable to cancel the requisition or provide a refund. This is because the fees cover the consultation service, which are completed services.

The good news is that your requisition is valid for 6 months from the date it was issued. This gives you the flexibility to use it at a time that works best for you. We encourage you to take advantage of this extended validity to schedule your follow-up when it’s most convenient.

Can I get a refund if I’ve already completed a consultation for a prescription through TeleTest?

Once a consultation is completed, we are unable to provide refunds. This is because the fee paid to TeleTest covers the consultation service, which includes the assessment and issuance of a prescription to your chosen pharmacy. Please note that the cost of the medication itself is separate and NOT included in the consultation fee.

Can I get a refund if I have already had a consultation and the requisition was issued, but I chose to get tests done at a different clinic?

Once a consultation has been completed and a requisition is issued, we are unable to offer a cancellation of the requisition or a refund. The fees paid are for the consultation service and the creation of the requisition, which are considered completed services once issued. We encourage patients to utilize their requisitions at their convenience; however, if tests are conducted elsewhere without using our requisition, the cost for our services remains non-refundable.

As the requisition is valid for 6 months from the date it was issued, you have the flexibility to use it at a later time that is convenient for you.

I chose the wrong test. Can I get a refund?

If you selected the wrong test by mistake and realized it before completing a consultation and receiving a lab requisition or prescription, we can issue a refund.

However, if your consultation has been completed and a requisition or prescription has been issued, we are unable to provide a refund, as the consultation is considered fulfilled.

If you need a different test, you will need to select the correct panel and complete a new consultation.

Does the price of the test panel change based on the number of tests, or is it fixed?

In Ontario, messaging based virtual consultations are not covered by OHIP. The fee outlined on the test panel is for the consultation with the doctor, not for the tests themselves. This fee remains the same regardless of the number of tests included in the panel.

Please note that some tests not insured by OHIP or those not deemed medically necessary may incur additional charges. These costs are separate and will be communicated to you at the time of your lab visit.

How can I know which lab tests and services are not covered by OHIP?

The tests within the test panel marked with a $ sign are typically uninsured services that require out-of-pocket payment.

The cost for lab tests can be seen here.

How much does testing with TeleTest cost?

The service cost for tests or prescriptions can be found on the upper right hand corner of each test/prescription renewal panels under each category.

Note: TeleTest charges for access to messaging a physician (real-time chat or via Secure Mail). When you select your test panel you are provided with a link in our patient portal to book a time to securely message a physician, or correspond with a doctor through asynchronous Secure Mail. The payment does NOT cover the actual cost of the medication or lab test. However, the actual cost of the lab test is often covered by your normal insurance e.g. OHIP in cases like sexual health screening. Any uninsured lab tests within the ordered test panels are indicated with a '$' symbol, signifying that these tests require out-of-pocket payment by the patient.

The cost of uninsured blood tests($) or tests for non-OHIP patients is outlined here for reference.