Ensure You Receive Email#

You'll receive emails from various @teletest.ca addresses for:

• Account-related: registration confirmation, password reset, profile updates.
• Order-related: payment receipt, requisition issued, prescription faxed to pharmacy.
• Clinical: new secure message from a clinician, result released, follow-up link available.
• Billing: invoices, insurance documents (on request).

Each notification arrives within minutes of the underlying event. If you're missing notifications, follow the steps below to whitelist the @teletest.ca domain.

1. Check your spam / junk folder. If our email is there, mark it as "not spam" and add the sender to your contacts.
2. Check the email address on your TeleTest account is correct and is one you actually use. You can update it in the patient portal under Account / Profile.
3. Whitelist the @teletest.ca domain in your email provider (instructions below).
4. Check your email provider's filters. If you've set up filters to auto-archive or delete certain messages, our emails may match a rule you forgot about.
5. Log in to your TeleTest portal directly to see if the message is there - the portal is always the source of truth, with or without an email notification.

Option 1 - Add a recent email's sender to your contacts:

1. Open a recent email from TeleTest. Check both your Inbox and Spam folder.
2. Click the three-dot menu in the top-right corner of the email.
3. Click Add [sender] to Contacts list (or Add sender to contacts).
4. If the email was in Spam, also click Report not spam so future emails reach your inbox.

Option 2 - Create a filter to never send TeleTest emails to spam:

1. In Gmail, click the Settings gear (top-right) → See all settings.
2. Click the Filters and Blocked Addresses tab.
3. Click Create a new filter.
4. In the From field, type @teletest.ca (just the domain, with the @).
5. Click Create filter.
6. Check Never send it to Spam and (optional) Always mark it as important.
7. Click Create filter.

1. Open a recent email from TeleTest. Check Spam if it isn't in your Inbox.
2. Tap the three-dot menu at the top-right of the email.
3. Tap Add to Contacts (or Add sender to Contacts).

For more reliable whitelisting, also set up the filter in Gmail on the web using Option 2 above - filters created on the web apply to the mobile app automatically.

Option 1 - From a TeleTest email:

1. Open a recent email from TeleTest. Check both Inbox and Junk Email.
2. Click the three-dot menu at the top of the email.
3. Click Add to Safe Senders.
4. If the email was in Junk, also click Report → Not junk.

Option 2 - Add the domain directly:

1. Click the Settings gear → View all Outlook settings.
2. Go to Mail → Junk email.
3. Under Safe senders and domains, click Add.
4. Type teletest.ca and press Enter.
5. Click Save.

1. In Outlook, go to Home → Junk → Junk Email Options.
2. Click the Safe Senders tab.
3. Click Add.
4. Type @teletest.ca (with the @) and press OK.
5. (Optional) check Also trust email from my Contacts so anyone you've ever emailed gets the same treatment.
6. Click Apply and OK.

1. Open a recent email from TeleTest.
2. Tap the sender's name at the top of the message.
3. Tap Create New Contact (or Add to Existing Contact).
4. Save the contact.

If TeleTest emails are landing in Junk, also long-press the email and choose Mark → Not Junk so future messages route to your inbox.

1. Open a recent email from TeleTest.
2. Hover over the sender's name → click the arrow next to it → Add to Contacts.
3. If the email is in Junk, also choose Message → Mark → As Not Junk Mail (or hit Shift+Cmd+J).

For domain-level whitelisting, create a rule under Mail → Settings → Rules that matches From contains teletest.ca and sets the action to Move to Inbox and Mark as Not Junk.

Your Yahoo Contacts list doubles as your safe-senders list.

1. Open a recent email from TeleTest (check Inbox and Spam).
2. Copy the sender's email address.
3. Click the Contacts icon (top-right of Yahoo Mail).
4. Click Add a new contact.
5. Paste the email address and fill in any other contact details.
6. Click Save.

If the email was in Spam, also click Not Spam at the top of the message.

1. Open iCloud Mail in your browser.
2. Click the gear icon → Rules.
3. Click Add a Rule.
4. Set If a message is from → type teletest.ca.
5. Set Then → Move to folder: Inbox (or set whatever action you prefer).
6. Click Done.

To add a sender to Contacts: open a TeleTest email, hover over the sender's name, and click Add to Contacts.

1. Open ProtonMail in your browser.
2. Click Settings (gear icon) → Filters.
3. Click Add Filter.
4. Name the filter (e.g., "TeleTest - Inbox").
5. Set the condition: Sender → contains → teletest.ca.
6. Set the action: Move to: Inbox and Mark as: Not Spam.
7. Save.

Telecom and ISP email accounts (e.g., @bell.net, @rogers.com, @shaw.ca, @telus.net, @cogeco.ca) often use their own spam filters that aren't easily configurable by the user.

A few options:

• Forward your TeleTest-account email to a Gmail or Outlook account where you can configure filters more reliably.
• Or update the email address on your TeleTest account to a Gmail / Outlook / iCloud address that you check regularly. Update under Account / Profile in the patient portal.
• Or sign in to your TeleTest portal directly at the same cadence you'd check your email - the portal shows all messages and follow-up links whether or not the email arrives.

If you'd like help, use our contact form and we can advise on the best workaround for your specific provider.

• Log in to the patient portal directly. All messages, results, and follow-up links live there - the email is just a notification. If you check the portal, you won't miss anything even if the email never arrives.
• Verify your account email is correct. In the portal, go to Account / Profile and make sure the address listed is one you actively check.
• Check whether your inbox is full. Free email accounts can hit storage limits, which causes new mail to bounce.
• Contact us via the contact form and we can confirm whether emails were sent to your address from our end and help troubleshoot.