Ensure You Receive Email

We send import information via email, for example when your results are ready. To make sure that you don't miss notifications please make sure that we're in your trusted senders list.

Gmail

1. Open the email sent to you by the contact you wish to label as safe. Be sure to check both the inbox folder and junk or spam folder.

2. Click on More Options (three vertical dots) in the upper right-hand corner of the email

3. Click on Add Sender Name to Contacts List.

4. A notification saying ‘The sender has been added to your contacts list’ should appear at the bottom of the screen.

In case you wish to include an email that has been marked as spam, you will first have to Report Not Spam and then proceed with these four steps.

Apple iPhone Mail

1. Open the email

2. Tap the email address or email the user name of the sender (at the top of the screen)

3. Tap ‘Create New Contact’ from the menu at the bottom of the screen.

Android Gmail App

1. Open the email of the contact you wish to add to your safe sender list

2. Tap the contact name, email or contact card. You might have to click the downward-pointing arrow to reveal the contact name.

3. Tap the ‘Add Contact’ icon located in the top right-hand corner.

Outlook

1. Open the email sent to you by the contact you wish to label as safe.

2. Click on More Options (three vertical dots) in the upper right-hand corner of the email

3. Click on Add to Safe Senders.

4. Confirm by clicking Ok.

Another way without an email is:

1. Locate Settings Icon (Cogwheel) in the upper right-hand corner of your Outlook Inbox Homepage.

2. Scroll to the bottom and click ‘View all Outlook settings’.

3. Click Junk email and scroll down to Safe senders and domains

4. Finally, click ‘Add’ to include the contact to your safe sender list

Yahoo! Mail

Adding contacts to your trusted Yahoo sender list is fairly simple as your Contact List is simultaneously your Yahoo email safe sender list.

1. Open the email sent to you by the contact you wish to label as safe. Be sure to check both the inbox folder and junk or spam folder.

2. Copy the email address

3. Click the Contacts icon located in the upper right-hand corner of your Yahoo! Mail Inbox Homepage. When you scroll over the first icon, it should say ‘Contacts’.

4. Click ‘Add a new contact’ located below the list of your contacts.

5. Fill in the contact details and paste the email address you wish to add to your contact list.

6. Click Save.

And voilà! You have updated your Yahoo! Mail safe sender list.