TeleTest allows you to view your results directly from our public laboratories and Ontario Public Health. Our physicians are available to talk with you about any questions regarding your results.
Interpretation of STI Testing
Common terms on your results page
“Not Detected / Non Detected” = no evidence of current infection
“PND” = Pending Lab Result, our labs take a few days to process results
“Detected” = presence of an infection
“Non-Reactive” = you haven’t had a detectable infection - this means you have a negative test result. It's important to note that testing after the closure of the window period for your test is important for reliable, accurate results.
“Reactive” = you have been exposed to the virus
I saw this when I viewed my results on the TeleTest Portal. What does this mean?
The image below means we have partial results from the lab and are awaiting public health to release bloodwork. You will be notified when the full results are released with a new email and this information will be replaced with public health blood results. The N does not mean normal or abnormal - it's just a placeholder public health uses.
Why do I see the message "One or more reports have results that are not accessible to you via MyCareCompass; please contact the ordering physician for more information." on the LifeLabs portal?
LifeLabs displays this message because certain test results are processed outside their facility. While LifeLabs processes urine samples in-house, bloodwork for specific tests is sent to the Public Health Lab for processing.
Even though you provided your blood sample at a LifeLabs location, it takes 1-2 additional business days for the sample to be transported and processed at the Public Health Lab. If you submit your sample on a Friday or over the weekend, it may take up to 3 days for the Public Health Lab to receive it, causing further delays in result availability.
Once the results are received, you will be notified and can view the results in the portal. Please find the turnaround times for results here.
Vitamin Tests
I have low vitamin D levels. Should I be concerned?
Levels are a common finding, you can raise your vitamin D levels by taking 1000 IU of Vitamin D3 daily. For every 1000 units of vitamin D, you take daily, you will raise your total vitamin D levels by approximately 25 nmol/L.
I have high Vitamin B12 levels. Should I be concerned?
The most common reason for having high vitamin B12 levels is because you're supplementing or because you have a diet rich in vitamin B12. Having high vitamin B12 levels is generally not a concern, and you can reduce your vitamin B12 supplementation if you have high levels.
If you have high vitamin B12 levels, have otherwise normal lab test findings, feel well, and are currently supplementing with a multivitamin or B12 supplement, you can stop supplementing and repeat your levels in 6-12 months.
Having high levels of B12 is not damaging to your health, as it is a water-soluble vitamin and any extra vitamin B12 is cleared by your body. There is no upper daily limit for vitamin B12 defined above in which toxicity occurs. By contrast, there are clear limits established for fat-soluble vitamins like Vitamin A, D, E and K.
Next Steps
Feel well - Reduce vitamin vitamin B12 supplement and repeat levels in 6-12 months.
Feel unwell - Visit a local walk-in clinic for an examination.
