Private and 3rd Party Insurance

If you have private insurance through UHIP, Blue Cross, Guard.me - please find commonly asked questions below.

UHIP

I have UHIP. Can I use TeleTest?

Anyone with UHIP can use TeleTest. We recommend you contact UHIP to determine if messaging-based consultations are reimbursed through their insurance plan.

I have UHIP. Is lab testing covered by my insurance?

UHIP covers most lab testing fees. Depending on the lab provider you visit, if they have direct billing with your insurance company. Life Labs and Dynacare have direct billing arrangements with UHIP.

Some labs may charge you upfront for testing and you would seek reimbursement by filing a claim with your insurance provider.

Blue Cross

I have Blue Cross Insurance. Can I use TeleTest?

Anyone with Blue Cross insurance can use TeleTest. We recommend you contact Blue Cross to determine if messaging-based consultations are reimbursed through their insurance plan.

Will Blue Cross cover my lab testing fees?

Most lab testing fees are covered under private insurance. Some policies exclude specific testing similar to what would be excluded with provincial health insurance (i.e. OHIP). In other instances, private insurance may cover what OHIP would not normally insure. It's important to clarify with your insurance provider if specific testing arranged by TeleTest would be insured.

Can I use my IFHP(Interim Federal Health Program) coverage for TeleTest services?

Currently, TeleTest does not direct bill the Interim Federal Health Program(IFHP) or any other insurance providers.

If you are covered under IFHP, you may submit your TeleTest receipt directly to your insurer for possible reimbursement, depending on their individual coverage policies. We recommend contacting IFHP support to confirm whether virtual doctor consultations are eligible for reimbursement under your plan.

Please note that TeleTest cannot refund or reimburse the consultation fee once the service has been completed, including when a lab requisition and/or prescription has been issued.