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  1. Frequently Asked Questions

Subscriptions & Test Packs

At TeleTest, we offer structured health monitoring solutions. Choose a subscription for continuous doctor access or a 6-test pack for scheduled testing over time.

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Last updated 1 month ago

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STD

STD Testing 6 Pack

TeleTest offers STD testing 6 pack which allows 6 tests to be used within 2 years. If you're interested in this package, please follow the steps below:

Steps to Start Your STD Testing 6 Pack

  1. Select 'STD Testing 6 Pack' from the product page.

  2. Complete the check-out process and payment.

  3. Fill out the intake questions. You'll then be prompted to book your first appointment.


Steps for Future STD Tests (Tests 2–6)

When you're ready to use your subscription for additional tests, follow these steps:

  1. Log in to the portal, navigate to the STD category, and select the standard 'STD Testing/Treatment' panel.

  2. Complete the intake questions and proceed to the payment page, but do not complete the payment.

  3. Email us at info@teletest.ca with the subject: "Authorize Testing from My STD Testing 6 Pack."

  4. We’ll review your subscription status and enable you to proceed through the standard testing process.


📌 Note: We are currently working on streamlining this process and appreciate your patience.

STD Testing Monthly Subscription

The 'STD Testing Monthly Subscription' is a monthly subscription where you will be charged a recurring fee each month. This subscription provides you with unlimited access to STD consultations and follow-ups as long as your subscription remains active.

To activate the subscription, you can:

  1. Log in to the portal, go to the STD/STI category, and select the standard 'STD Testing Monthly Subscription' panel.

  2. Complete the intake questions and proceed to the payment page and check out. You will be prompted with normal to book your initial appointment and to activate the subscription.


For future appointments:

  1. Click on the link here 'STD Testing Monthly Subscription' complete the assessment form and submit — but do not complete the payment.

  2. Email us at info@teletest.ca with the subject: "Authorize Testing from My Monthly Subscription."

  3. We will review your subscription status and enable you to proceed through the standard testing process.


📌 Note: We are currently working on streamlining this process and appreciate your patience.

General Questions

What tests are included in the TeleTest 'STD Testing 6 pack' and 'STD Monthly subscription'?

The following test panels are eligible under the STI subscription and package:

  1. STI Testing and Treatment – Included at no additional cost.

  2. Swab Kit (Subscription Required) – Available with an additional shipping fee:

    • Express Shipping: $55

    • Standard Shipping: $35

Important Note: Test panels outside of the subscription, such as Mycoplasma Genitalium, UTI testing, Herpes tests or any other tests or categories, must be purchased individually as they are NOT included in the subscription or package.

Does 'STD Testing 6 pack' expire?

Yes, the STI Testing Subscription includes 6 tests and is valid for 2 years from the date purchased.

PED

Monthly Lab Test - PED

The 'Monthly Lab Testing - PED' is a monthly subscription where you will be charged a recurring fee each month. This subscription provides you with unlimited access to consultations and follow-ups as long as your subscription remains active.

To activate the subscription, you can:

  1. Log in to the portal, go to the Men’s Health category, and select the standard 'Men’s Lab testing' panel.


For future appointments:

  1. Email us at info@teletest.ca with the subject: "Authorize Testing from My Monthly Lab Testing - PED."

  2. We will review your subscription status and enable you to proceed through the standard testing process.


📌 Note: We are currently working on streamlining this process and appreciate your patience.

General Questions

What is the difference between the 'Monthly Lab Test - PED', and 'PED Harm Reduction' Panel?
  • PED Harm Reduction

    • Billed once for a single test.

    • Includes an initial consultation and a follow-up consultation to discuss results.

  • PED Monthly Subscription

    • Billed monthly.

    • Provides unlimited consultations with a doctor as long as the subscription is active.

Complete the intake questions and proceed to the payment page and check out. You will be prompted with normal to book your initial appointment and to activate the subscription.

Click on the link here '' complete the assessment form and submit — but do not complete the payment.

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Monthly lab testing - PED