Subscriptions#

1. Join the program from the Prescriptions panel on teletest.ca.
2. Each time you need a renewal, complete a short renewal request and answer a few medical questions in your portal.
3. A clinician reviews your request, adjusts your prescription if needed, and arranges a real-time messaging chat if counselling would help.
4. Labs are arranged when needed (e.g., A1C for diabetes, lipid panel for cholesterol). Labs are covered under your provincial health plan when ordered with a medical indication; uninsured tests you pay the lab directly.

The renewal request itself happens through your portal - no need to contact us separately.

• Program fee: $39 billed every 3 months (no monthly billing - one charge per quarterly cycle).
• Each renewal request: currently free for a limited time while we introduce the program (regular price $20 per renewal).
• Labs: $0 when covered under your provincial health plan; private-pay options available when not covered.
• Medication cost is paid to the pharmacy as usual - the subscription doesn't cover the cost of the medication itself.

The program fee covers all eligible medication categories in one subscription.

The program covers renewals (and in some cases new initiations) across most medication categories TeleTest supports, including:

• Cardiovascular: blood pressure, cholesterol.
• Endocrine and metabolic: diabetes, thyroid.
• Men's health: erectile dysfunction, hair loss, hormone replacement renewals.
• Women's reproductive: birth control, period delay, prenatal renewals.
• Skin and dermatology: acne, eczema, psoriasis, rosacea, fungal-infection treatments.
• Sexual health: PrEP renewal, antiviral treatment for herpes, anogenital wart treatment.
• Weight management.
• Gout maintenance.
• Asthma inhalers and allergy treatments.
• Smoking cessation.

See Prescriptions for the full list of categories we prescribe.

Both, depending on the category:

• We can initiate (start) medications for several patient-preference categories: hair loss, erectile dysfunction, PrEP, weight management, birth control, period delay, and others. The intake gathers the clinical context the clinician needs to decide if it's appropriate for you.
• We can renew only (not initiate) for certain chronic-disease categories that require an initial in-person assessment - blood pressure, cholesterol, diabetes, thyroid, gout, and hormone replacement therapy. If you've been started on one of these by another clinician, we can take over renewals.

For the detailed list of what we can vs. can't initiate, see Prescriptions.

Renewals are organized by category, not by individual medication. Examples:

• If you take 3 blood pressure medications, that's one renewal consultation.
• If you're on both blood pressure medication and cholesterol medication, that's two renewal consultations (one per category).
• If you're on a blood pressure med, a cholesterol med, and metformin for diabetes, that's three renewal consultations.

The clinician reviews each category's treatment plan as a single request.

Often yes, but with limits depending on the category:

• Most categories: we can adjust dose, switch within a category (e.g., one antihypertensive to another), or add a complementary medication if your condition isn't well controlled.
• Blood pressure medications: we cannot increase doses without in-person verification at a local clinic. We can renew your current dose and arrange labs - but a dose increase requires an in-person blood-pressure check.
• Thyroid: dose adjustments are based on recent TSH levels.

If a category-specific limit applies, the clinician will explain it in your portal message.

For renewals where the original prescription came from another clinician, you'll need to provide evidence in your intake. Acceptable forms include:

• A screenshot of the existing prescription from your pharmacy app or family-doctor portal.
• A photo of the pill bottle with your name and prescribing details visible.
• A pharmacy printout showing the medication, dose, and prescribing clinician.

The clinician reviews this as part of the renewal review.

Some renewals require recent lab work before the clinician can safely issue a prescription:

• Diabetes: A1C; eGFR for certain medications (e.g., metformin and SGLT2 inhibitors).
• Cholesterol / lipid-lowering medications: lipid panel.
• Thyroid: TSH.
• Hormone replacement therapy renewals: the relevant hormonal markers and CBC.
• Gout maintenance: uric acid level and creatinine.

If labs are needed, the clinician arranges them at the time of your renewal request - no separate consultation required. Labs are covered under your provincial health plan when ordered with a medical indication.

Most renewal requests are reviewed by a clinician almost always within a few hours during weekday processing hours (9:00 AM to 11:00 PM Eastern Time). Submissions outside processing hours are typically picked up the next business day.

You'll receive a secure message in your portal when the renewal is ready, and the prescription is faxed directly to your chosen pharmacy.

Yes. The Medication Renewal Program is available to anyone, including visitors to Canada and patients without provincial coverage. You pay TeleTest's subscription fee, pay the lab directly for any uninsured tests, and pay the pharmacy directly for the medication.

See Using TeleTest Without Provincial Coverage for the full flow.

The STI Testing Subscription is a recurring plan that gives you unlimited STI consultations and treatment as long as your subscription remains active.

To activate: select the STI Testing Subscription panel from the STD / STI category on teletest.ca, complete the intake, and check out. Your subscription is activated and your first consultation begins.

For each future consultation: log in to your portal, go to the Billing section, find your active subscription, and click Use. Complete an updated intake and submit. A clinician will review and respond by secure message.

You don't need to contact us between consultations - the subscription already authorizes additional consultations.

• Standard STI Testing and Treatment: chlamydia, gonorrhea, trichomoniasis, HIV, syphilis.
• Treatment for confirmed positive results (chlamydia, gonorrhea, trichomoniasis) is included at no additional cost.
• UTI and BV / yeast infection testing and treatment are included if you have symptoms at the time of your request. Mention your symptoms in the intake and the clinician will add the relevant testing or treatment.

Not included in the standard subscription:

• Mycoplasma genitalium (Mgen) testing - separate dedicated panel.
• Herpes serology and anogenital wart treatment - purchased separately.
• UTI or BV testing without current symptoms - purchased separately.

• Unlimited Plan: billed monthly. Includes multiple STI tests per month.
• 3-Month Plan: billed every 3 months. Includes one STI test per billing cycle.
• 6-Month Plan: billed every 6 months. Includes one STI test per billing cycle.

If you need additional tests during the same billing cycle on the 3-Month or 6-Month plans, you can purchase the standard one-time STI test panel separately.

1. Go to the Men's Health category on teletest.ca and select the Men's Lab Testing panel.
2. Complete the intake - you'll be asked for your preferred testing frequency.
3. Choose a plan within the intake form:
   • Unlimited: billed monthly, unlimited tests and consultations.
   • 3-Month: billed every 3 months, one lab test per cycle.
   • 6-Month: billed every 6 months, one lab test per cycle.
4. Check out to activate your subscription and submit the intake.

For each future consultation, log in to your portal, go to Billing, click Use on your active subscription, complete an updated intake, and submit.

• One-time Men's Lab Test: billed once for a single test, with one initial consultation and one follow-up consultation.
• Monthly Subscription: billed monthly, with unlimited consultations and recurring lab work for as long as the subscription is active.

Your credit-card details are stored only by Stripe, our payment processor - never on TeleTest's servers. Stripe is PCI-DSS Level 1 compliant (the highest payment-security standard) and used by millions of businesses worldwide.

What this means for you:

• Updating your card: when you change payment methods in the portal, you're redirected to Stripe's secure card-update flow. The new card never touches TeleTest's servers.
• Cancelling: when you cancel from the Billing section, TeleTest sends an instruction to Stripe; Stripe updates the subscription state, and the change reflects back in your portal automatically.
• Privacy: even in the unlikely event of a TeleTest data breach, no card numbers would be exposed.

Subscriptions are billed on a recurring schedule based on your plan:

• Monthly plans: once per month on the same day you originally activated.
• 3-Month plans: every 3 months on the same day.
• 6-Month plans: every 6 months on the same day.
• Medication Renewal Program: $39 billed every 3 months.

Each cycle gives you the consultations and access included in your plan.

Log in to your patient portal and go to the Billing section. You'll see:

• Your active subscriptions with the next billing date.
• Your billing history (past charges and receipts).
• A Use button for activating your next included consultation.

To download a receipt or insurance invoice for any charge, click the three-dot menu next to the order and select Generate Insurance Invoice or Stripe Receipt. See Payment for more.

You can cancel your subscription at any time, directly from your patient portal.

1. Log in.
2. Go to the Billing section.
3. Find your active subscription and select Cancel.

Once cancelled:

• You won't be billed at the next renewal date.
• You can still use consultations included in your current billing cycle until the cycle ends.
• You can reactivate before the cycle ends if you change your mind - return to the Billing section.
• No partial refund is issued for the current cycle (you keep the access you paid for).

These actions happen in the Stripe billing portal, which you reach from your patient portal:

1. Go to the Billing section.
2. Select Manage next to your active subscription.
3. You'll be redirected to Stripe's secure billing portal, where you can:
   • Update your card on file.
   • View and download past invoices.
   • See upcoming charges and billing dates.

Stripe is our payment processor - your card details are entered into Stripe's secure flow and never touch TeleTest's servers.

Plan-tier changes are handled by our team. Use our contact form with:

• Your current plan.
• The plan you'd like to switch to.
• The reason (optional - helps us pick the right plan with you).

We'll confirm any prorated billing details and make the change for you.

Yes. Cancelling stops future billing but doesn't immediately disable your access. You can continue using consultations included in your current billing cycle until the renewal date, at which point the subscription becomes inactive.

No. Included consultations don't roll over between billing cycles. If you didn't use a consultation you were entitled to in a given cycle, it doesn't carry forward to the next cycle.

If you couldn't use a cycle's access for an unusual reason (extended illness, travel without access, etc.), use our contact form and we'll review case by case.

If your card on file declines at the renewal date:

1. We'll retry the charge a couple of times over the following days.
2. You'll receive an email notification asking you to update your payment method.
3. If the charge can't be completed, your subscription becomes inactive until you update payment.
4. To fix it: log in to your portal, go to Billing, and update the payment method on file. Once the charge clears, your subscription reactivates.

No - subscriptions are tied to a single patient account. Each patient needs their own TeleTest account and their own subscription (or one-time consultations) so that the clinician can review their specific intake, medical history, allergies, and any health conditions that affect what's safe to prescribe. We can't apply your subscription's included consultations to anyone else's account.