Account & Profile

How do I delete my account from TeleTest?

We can delete your account from our server. However, for legal reasons, your health data is kept in our Electronic Medical Record for 7 years. To proceed with deleting your account, email us at [e-mail].

My profile has been deactivated on TeleTest. What are possible reasons?

Below are a list of possible reasons your account may be suspended with TeleTest.

1. You requested your account become inactive.

2. You intentionally provide misinformation to our medical provider or office staff.

3. You violate our terms of service or privacy policy.

4. You use language in your communication with our staff that we consider harassment or threatening. We have a zero tolerance policy and use of abusive language, profanity or insinuation. Our staff deserve to work in an intimidation free workplace, and Bill C-3 protects this right.

Can I withdraw my consent and ask for data deletion?

A: Although we're legally required to keep your health data for 7 years, we can remove your account and related data from our server upon request.

What if I can't complete my requisition due to account issues?

If you're facing issues with your old account or email, proceed without entering your OHIP card. Then, send us your old email, the last three digits of your health card, and your birthdate (MMYY format). We'll update your current profile with this information.

Is my personal health information shared outside your clinic?

Your health information, including intake history and chat consultations, is kept confidential. It's not shared with other healthcare providers unless you specifically request it. Your family doctor will also need your consent to access this data.

How is my privacy protected?

Your STD test results and health information remain confidential and are not shared with other healthcare providers without your consent. For anonymous testing and privacy concerns, please refer to our detailed guide at TeleTest Privacy Guide.

I'm not receiving an email with a password reset link when I fill out the "forgot password" form. What should I do?

First, please check your spam or junk folder to ensure the password reset email hasn't been filtered there. If you're unable to find the email in your junk or spam folder, please email us at [e-mail]. We will investigate the matter further to resolve this issue promptly.